Privacy policy


    • Last updated: March 21, 2024

    • About This Privacy Policy
    • This Privacy Policy explains how Block-chain-recover collects, uses, and discloses personal information in the operation of the  block-chain-ercover.com website and associated webpages (the “Block-chain-recover Website”), and our web-based services such as Block-chain-recover Academy, webinars and trainings by the company, and our online products, services, and applications (collectively with the Block-chain-recover Website, the “Service(s)”). It also describes some of the individual rights that you may have regarding your Personal Data. This Privacy Policy is not a contract and does not create any legal rights or obligations not otherwise provided by applicable law.​​

    • Jurisdiction-specific disclosures in this Privacy Policy are intended to apply only to those individuals who reside in those jurisdictions and their respective data privacy laws, as applicable. Accordingly, please note that references in this Privacy Policy to the European General Data Protection Regulation (GDPR) and the EU-US Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Frameworks are aimed at citizens of the European Economic Area, Switzerland, and the UK (as applicable).

    • Responsible Block-chain-recover Entity
    • What Do We Mean by “Personal Data”?
    • How Do We Collect Personal Data?
    • How Do We Use Personal Data?
    • How Do We Disclose Personal Data?
    • Third-Party Services
    • Public Blogs and Forums
    • Cookies
    • Marketing Communications
    • Data Transfers from the EEA and UK
    • Data Privacy Framework
    • Data Retention
    • Your Privacy Rights
    • Additional Jurisdiction-Specific Disclosures
    • Do Not Track
    • Children’s Personal Data
    • Changes to this Privacy Policy
    • Security
    • How to Contact Us
    • Responsible Block-chain-Recover Entity
    • A reference to “Block-chain-recover,” “we,” or “us” in this Privacy Policy is a reference to Block-chain-recover Inc. and its relevant affiliates that are involved in the collection, use, disclosure, or other processing of Personal Data as described in this policy. We are a blockchain analysis company providing blockchain analytics, compliance, and investigation offerings to banks, businesses, and governments.

    • Data privacy laws sometimes differentiate between “controllers” and “processors” of personal information. A “controller” determines the purposes and means (i.e., the why and how) of processing personal information. A “processor”, which is sometimes referred to as a “service provider,” on the other hand, processes personal information on behalf of a controller and is subject to the latter’s instructions and corresponding contractual restrictions. Block-chain-recover Inc. and/or its relevant affiliates act as the controller of Personal Data (as defined below) for the data processing activities described in this Privacy Policy, unless otherwise noted. This Privacy Policy does not generally apply to the company’s processing activities in its capacity as a processor or service provider.

    • What Do We Mean by “Personal Data”?
    • In this Privacy Policy, we describe our practices regarding information that relates to you as an identified or identifiable natural person (“Personal Data”). This Privacy Policy relates only to Personal Data, and not to any data we handle that is anonymous or has been anonymized (whether in an aggregated form or not).

    • How Do We Collect Personal Data?
    • We may collect Personal Data when you access the Block-chain-recover Website, register or subscribe for the Service, subscribe to a webinar or marketing communications, become a trainee at the Block-chain-recover Academy, become a user of our forum, contact us, send us feedback, otherwise interact with us, and when we perform our Services in general. This Personal Data is collected either directly from you, such as when you register with us, or automatically, such as when you browse or use the Block-chain-recover Website, or when we collect Personal Data from other sources for our Services, which may include receiving Personal Data from suppliers we have engaged or third-party data sources. The Personal Data we collect depends on the particular Services you have requested and/or activities being carried out and could include:

    • Contact Details, such as your name, address, phone number, and email address;
    • Payment Information, such as credit card number, expiration date, and billing address;
    • Business Information, such as your role, company name, and website name;
    • Agent and End User Information, including any email addresses and names or aliases of any agents or end users you authorize to log into and utilize the Service in connection with your account as a Block-chain-recover customer (“Agent” or “End User”, as the case may be);
    • Log-In and Connection Information, such as the information you provide to set up your use the Service;
    • Log File Data, including IP addresses, operating system, browser type, browser id, date/time of visit, and pages visited;
    • Device Information, such as device type, operating system, and software version;
    • Forum Information, such as content of posts and interactions with such posts within the Block-chain-recover forum;
    • Transaction Information, including details of purchases or subscriptions with us or courses, followed;
    • Analytics or Clickstream Data, including the electronic path you take to our Services, through our Services and when exiting our Services, as well as your usage and activity on our Services, such as the links and objects you view, click or otherwise interact with.
    • Marketing Preferences, including the method of communication you prefer;
    • Education Information, including university, instructor or education provider, and university single sign-on details (if you choose to give this to us);
    • Cookie Data, meaning data collected via cookies on the Block-chain-recover Website;
    • Personal Details, including other personal details about you that are related to the Service and use thereof or your relationship with Block-chain-recover; and
    • Inquiry and Feedback Information, such as the content of your email, chat, or call with us when you ask us a question or provide us with any feedback.
    • When you request or use our Services, we may ask for certain Personal Data from you in order to provide such Services. If you choose not to provide such information, then you might not be able to take advantage of some of the Services.

    • How Do We Use Personal Data?
    • Block-chain-revover may use the above-mentioned Personal Data to:

    • provide and administer the Service, including Block-chain-recover Academy, to customers, subscribers, trainees, and their Agents and End Users;
    • liaise with universities and education providers and instructors to provide and administer the Block-chain-recover Academy;
    • provide and run the Block-chain-recover forum for Agents and End Users;
    • contact and communicate with you and your Agents and End Users about the Service, including to help you manage your account(s);
    • tailor the Service to its customers’ needs;
    • carry out account administration and billing activities;
    • implement security controls such as identity verification and authentication;
    • analyze data to provide you with relevant information about our company, products or Service;
    • provide you with promotional and other marketing materials, including any training seminars and webinars;
    • carry out research (including for statistical purposes) to improve and develop our products and the content and functionality of the Service, and to understand more about how our Service is used;
    • otherwise operate, maintain, further develop, and provide the Service; and
    • exercise our rights or comply with legal obligations.
    •  

    • How Do We Disclose Personal Data?
    • Block-chain-recover shares your Personal Data, including the categories outlined in this Privacy Policy, with third parties for the purposes described below. We may also share your Personal Data among other subsidiaries or affiliates that either follow this Privacy Policy or have practices at least as protective as those described in this Privacy Policy. Under certain circumstances, we may be required to disclose your Personal Data in response to valid requests by government authorities, including to meet national security or law enforcement requirements.

    • Third-Party Service Providers and Vendors
    • In certain circumstances, third-party service providers or vendors that Block-chain-recover has engaged to perform business functions on our behalf might have access to your Personal Data. Such parties may include:

    • Service and hosting partners to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience;
    • Bank(s); and,
    • Professional advisors, such as accountants, lawyers, consultants, and tax specialists.
    • We allow our service providers to handle your Personal Data to the extent we are satisfied they take the appropriate measures, depending on the jurisdiction they are based in and the data subjects they deal with, to protect your Personal Data. Where applicable, these measures may include professional obligations of confidentiality and privilege. We also impose contractual obligations on service providers to ensure they can only use your Personal Data to provide services to us and to you or to receive our Services. Where required by the Data Privacy Framework, we enter into written agreements with those parties requiring them to provide materially the same level of protection the Data Privacy Framework requires, and limiting their use of the data to the services procured. We take reasonable steps to ensure that third-party agents and service providers process Personal Data in accordance with our Data Privacy Framework obligations, and stop and remediate unauthorized processing. In our capacity as a data controller (i.e., the entity determining the means and purposes of processing the Personal Data), we remain liable for the acts of our third-party agents or service providers for their handling of the Personal Data that we transfer to them unless we prove that we are not responsible for the event giving rise to the damage.

    • Third-Party Partners
    • We may make available to you services or products in collaboration with third parties, for example, those that are jointly offered by Block-chain-recover and its third-party partners or other businesses. We will make reasonable efforts to let you know when a third party is involved, in which case we may share your Personal Data with that third party.

    • In particular, if you register in order to participate in an event, webinar, or training organized by us, or download or access material on our website, we may share your Personal Data with partners that co-organize or sponsor these activities and projects. If required by applicable law, we will seek your consent or opt-in to such sharing, for instance, via the registration form or another affirmative action by you. In these circumstances, your information will be subject to the relevant partner’s privacy statements. If you do not wish for your information to be shared in this manner, you may choose to not register for the event or otherwise participate, or not access the material, as the case may be. Or, you can opt out in accordance with the choices provided to you in this Privacy Policy.

    • Payment Processors
    • We may share Personal Data with, or direct customers to provide such information, to payment processors who process payment for services on our behalf.

    • Marketing Partners
    • In some instances, we may share Personal Data with our marketing partners, including ad networks, social networks, retargeting partners, and marketing communication providers, in order to communicate with you about our products and services and market our products and services to you. See our Cookies Policy for more information on your choices regarding interest-based advertising and targeted advertising.

    • Business Transactions
    • Block-chain-recover may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may assign or transfer this Privacy Policy and your Personal Data to a third party in connection with such a corporate business transaction, for example, during negotiations or as an asset. Personal Data may also be disclosed in the event of insolvency, bankruptcy, or receivership.

    • Legal Obligations and Rights
    • In addition to the purposes described above, we disclose Personal Data to third parties, such as legal advisors and law enforcement, to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such Personal Data if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our agreement for services, or as otherwise required by law.

    • Transfers Directed or Permitted by You
    • We may disclose Personal Data about you to certain other third parties at your direction or with your consent or permission.

    • Third-Party Services
    • The Block-chain-recover Website and/or the Service may contain links to websites and applications other than the Service, including websites, services, and applications operated by affiliates and other third parties. The Block-chain-recover Website sometimes may also include third-party Social Media features, such as the Facebook Like or Share buttons and Widgets or interactive mini-programs, that run on our site. These third-party features may collect your IP address and which web page you are visiting on the Block-chain-recover Website, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on the Block-chain-recover Website.

    • If you submit Personal Data to any third parties or through third-party services or applications, the processing of your Personal Data is governed by their privacy policies, however, we will take the steps described in our Cookies Policy to make you aware of any third-party cookies being placed and to provide you with information on how to exercise control over them, when available.

    • Public Blogs and Forums
    • We may also offer publicly-accessible blogs or community forums in our Service or the Block-chain-recover Website. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blog or community forum, you may remove your posted content by deleting your message, or alternatively, contacting us at support@block-chain-recover.com. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why. Please note that your use of any such blogs or forums is always subject to the terms and conditions applicable to such blogs or forums.

    • Cookies
    • To enable our systems to recognize your browser or device and to provide and improve our Services, we use cookies and similar technologies. For more information about how we use them, how you can control them, and your choices regarding interest-based advertising and targeted advertising please see our Cookies Policy.

    • Marketing Communications
    • Where we have your consent to do so or where otherwise permitted by law, we may send you information about the Services, including features you may be interested in, for example, by postal mail, email or telephone. Some of these communications may include marketing materials. If you would like to opt out of getting marketing communications from  Block-chain-recover please contact us at support@block-chain-recover.com or follow the available opt-out or unsubscribe instructions included in each communication. Please note that we may still continue to send you transactional and other non-marketing communications, for example, messages about products or services you or your organization have requested, events you’ve registered for, announcements about service levels or security-related issues, etc., even after you’ve opted out.

    • Data Transfers from the EEA and UK
    • Some of the third parties with whom we share Personal Data may be based outside the European Economic Area (EEA) or the United Kingdom (UK). Block-chain-recover only transfers Personal Data to countries outside the EEA and UK if that country or the recipient has an adequate level of protection according to applicable data protection laws, such as the European GDPR and UK GDPR. For example, we may rely on the standard contractual clauses published by the European Commission and similar measures under UK laws when we share your Personal Data within the Block-chain-recover corporate group.

    • Data Privacy Framework
    • Block-chain-recover complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Block-chain-recover has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Block-chain-recover has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/. 

    • For purposes of enforcing compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) Data Privacy Framework, Block-chain-recover is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. For more information about the Data Privacy Framework, visit the Data Privacy Framework website. To review Block-chain-recover’s certification, see the U.S. Department of Commerce’s Data Privacy Framework list located here. 

    • If you are a beneficiary of the rights afforded under the Data Privacy Framework, pursuant to Annex 1 of the DPF Principles you have the possibility, under certain conditions, to invoke binding arbitration in the event of a complaint regarding our processing of your HR Data. Subject to your compliance with Annex 1 of the DPF Principles and in accordance with those Principles, Block-chain-recover commits to refer unresolved complaints concerning our handling of personal data received in reliance on the Data Privacy Framework to the International Centre for Dispute Resolution, the international division of the American Arbitration Association (“ICDR-AAA”), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your Data Privacy Framework-related complaint from us, or if we have not addressed your Data Privacy Framework-related complaint to your satisfaction, please visit here for more information or to file a complaint.  The services of the ICDR-AAA are provided at no cost to you.

    • Data Retention
    • Block-chain-recover will retain Personal Data we process on behalf of our customers or users for as long as needed to provide the Service to our customers, subject to our compliance with this Privacy Policy and any relevant customer agreements. We may further retain and use this Personal Data as necessary, including by not limited to:

    • complying with our legal obligations (including in defense or pursuit of a legal claim),
    • maintaining accurate accounting, financial, and other operational records,
    • resolving disputes, and
    • enforcing our agreements.
    • We have established internal policies for the deletion of Personal Data from customer accounts following the termination of a customer’s subscription to the Service pursuant to our agreements with such customers.

    • Your Privacy Rights
    • To the extent granted by applicable law, you may have certain rights to control or seek information about Block-chain-recover’ processing of your Personal Data. Depending on your jurisdiction, and subject to its relevant exemptions and exceptions, these rights may include, among others, the right to:

    • Access or obtain a copy of the Personal Data we process about you,
    • Correct inaccuracies in your Personal Data,
    • Delete your Personal Data,
    • Opt out of targeted advertising,
    • Opt out of the sale of your Personal Data,
    • Not be subject to decisions based solely on automated data processing, e.g., “profiling”, and that result in material legal consequences; and
    • Not be discriminated against by Block-chain-recover for exercising these rights,
    • Obtain certain information about how we process your Personal Data,
    • Appeal our decisions to your local regulator.
    • Additionally, in compliance with its commitments under the Data Privacy Framework, Block-chain-recover respects your privacy rights and offers you the opportunity to choose (opt-out) whether your Personal Data is disclosed to third parties or used for purposes materially different from the original collection purpose. You have the right to opt out of such disclosures or uses.  If you would like to exercise your right to opt out of such disclosures or uses, then you can submit a written request to the contact information provided below in the section “How to Exercise Your Rights”. Please note, however, that in certain circumstances, such as when disclosure of your Personal Data is necessary for third parties acting as agents to perform tasks on our behalf and under our instructions, your opt-out right will not be applicable. However, we always establish contractual agreements with such agents to safeguard your Personal Data.

    • For sensitive Personal Data, including but not limited to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information specifying your sex life, Block-chain-recover requires affirmative express consent from you (opt-in) before disclosing it to third parties or using it for purposes other than originally intended. Additionally, any Personal Data received from a third party, identified and treated as sensitive by that third party, will be treated as sensitive by Block-chain-recover.

    • How to Exercise Your Rights:
    • If you would like to exercise your legal rights with respect to Personal Data that we process as a “controller,” please contact us at support@block-chain-recover.com. In some cases, we may need to request additional information from you to verify your identity as the relevant person to whom these rights are granted. We will let you know whether we can comply with your request in the applicable time period for your jurisdiction. Please note that some of the legal rights you have may be inapplicable to Block-chain-recover’ data processing activities. For example, we do not sell Personal Data at this time, as those terms are defined under applicable data privacy laws.

    • Customers of our web-based Services may be able to update or change the Personal Data they previously provided to Block-chain-recover by logging into the relevant Service and editing such information, where applicable. Depending on your choices, however, certain Services may become more limited for you or unavailable.

    • Please see the section “Marketing Communications” for information on how to manage marketing communications we send based on your Personal Data.

    • For more information about your choices regarding interest-based advertising and targeted advertising, please see our Cookies Policy.

    • As described above, we may also process Personal Data as a processor on behalf of a customer that is the controller of the Personal Data. If your Personal Data has been submitted to us in our role as a processor by or on behalf of a Block-chain-recover customer and you wish to exercise any rights you may have under applicable laws, please inquire with them directly.

    • Do Not Track
    • Do Not Track (“DNT”) is a web browser setting a user can set to request that web applications disable their tracking of that user. When the setting is turned on, the web browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services to stop tracking the user’s browsing activity. There is, however, no common standard adopted by industry groups, technology companies, or regulators on how these signals should be interpreted. As a result, we do not currently commit to responding to web browser DNT signals on the Block-chain-recover Website. If you would like to learn more about DNT, please visit All About Do Not Track (DNT).

    • Children’s Personal Data
    • Block-chain-recover does not intend to, or knowingly, collect or solicit any Personal Data from children under the age of thirteen (13), nor are the Services directed to children under the age of thirteen (13). If you are under the age of thirteen (13), please do not use our Service or otherwise provide us with any Personal Data either directly or by other means. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to use our Service or provide Personal Data to us. If you have reason to believe that a child under the age of thirteen (13) has provided Personal Data to Block-chain-recover or is otherwise included in our Services, please contact us, and we will use commercially reasonable efforts to delete that Personal Data.

    • Changes to this Privacy Policy
    • This Privacy Policy was updated on March 21, 2024. We may change this Privacy Policy from time to time. If we make any material changes, we will notify you by email, through the Service, or by posting a prominent notice on the Block-chain-recovers Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. All changes shall be effective from the date of publication unless otherwise provided.

    • Additional Jurisdiction-Specific Disclosures
    • We may choose or be required by local data privacy laws to provide different or additional disclosures relating to the processing of Personal Data about residents of certain countries, regions, or states. If you reside in the following jurisdictions, please click on the relevant links below for additional information:

    • European Economic Area and United Kingdom
    • California
    • Security
    • If you believe that you have found a security vulnerability relating to a Block-chain-recover product or the Block-chain-recover.com website, please send a bug report to support@block-chain-recover.com.  Before doing so, please review the Block-chain-recover Vulnerability Disclosure Policy for submission guidelines.

    • How to Contact Us
    • Please contact us if you have any questions about this Privacy Policy or the Personal Data we hold about you by email at support@block-chain-recover.com or by postal mail at:

    •  

    • Block-chain-recover Inc.

    • ATTN: Brittany Cuthbert, Head of Privacy

    • 114 5th Avenue, 19th Floor

    • New York, NY 10011